Stiltz Homelifts is a leading provider of innovative residential elevator solutions, dedicated to enhancing accessibility and convenience for homeowners. We pride ourselves on our commitment to quality, safety, and customer satisfaction. We are seeking a talented and motivated office administrator to join our team and help us bring our space-saving lift solutions directly to our customers' doorsteps.

Job Description:
The Business Operations Administrator (BOA) is the central hub of all day-to-day operations for the Stiltz company-owned location. This role integrates operational support, administrative oversight, showroom management, scheduling coordination, customer experience, permitting management, fleet oversight, and cross-department communication.

Responsibilities:

Showroom, Sales, and Customer Experience Support

•Maintain and curate the showroom to reflect brand standards.

•Conduct showroom product demonstrations for prospective customers.

•Serve as the first point of contact for incoming calls, emails, visitors, and inquiries.

•Support sales by preparing and submitting new sales orders and ensuring timely data entry.

•Manage customer communication and expectations throughout the sales and installation process.

Administrative & Office Operations

•Oversee daily office operations including documentation, correspondence, and reporting.

•Maintain accurate records of permits, purchase orders, invoices, and customer files.

•Serve as liaison between the local team and Headquarters.

•Coordinate installations, follow-ups, and customer scheduling.

•Ensure all data aligns with Stiltz confidentiality and security policies.

Operational Oversight

•Receive, inspect, and document incoming equipment deliveries.

•Maintain supplies and office stock.

•Identify workflow or process gaps and propose improvements.

Cross-Functional Coordination

•Train new administrators for direct-to-consumer locations.

•Foster a culture of accountability, communication, and teamwork.

Marketing, Growth, and Community Engagement

•Partner with HQ on marketing campaigns and community engagements.

•Establish and maintain strong relationships with local vendors, realtors, builders, and referral partners

Work Environment:

Work primarily in a showroom setting, interaction with customers and staff.

Regular business hours with occasional evening or weekend for special events or promotions.

Collaborative team environment with a focus on delivering high-quality customer service.

Key Skills & Experience:

5+ years of experience in business operations, retail management, or customer service leadership.

Strong administrative background including scheduling, documentation, and communication.

Valid driver’s license and clean driving record.

Proficiency in Microsoft Office Suite, CRM platforms, and business software.

Strong problem-solving, organizational, and prioritization abilities.

Experience with permitting, local codes, or home improvement industries preferred.

Salary:

$60,000-$70,000 Base Salary

Benefits:

401(k)

Dental Insurance

Health Insurance

Paid Time-Off

Vision Insurance

Volunteer Time Off

Why Join Us?

• Competitive salary and performance-based incentives.

• Full training and ongoing development to enhance existing skills and learn new ones.

• Work with cutting-edge home mobility products.

• Career development and growth opportunities as the role evolves from hands-on to strategic leadership.

Join our team and be part of a company that is dedicated to improving the lives of homeowners through innovative home lift solutions. If you have the skills and experience required for this role and are passionate about providing exceptional service to customers, we want to hear from you! Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position.