Call Center Representative - Stiltz Homelifts

Are you a highly motivated, determined professional who takes ownership of their performance and thrives in a goal-driven environment?

If you’re energized by making a real difference in people’s lives and motivated by hitting targets, tracking progress, and contributing to team success, this role offers both purpose and performance.

As a Call Center Representative, you will manage a high volume of inbound, outbound, and online inquiries from customers who have already expressed interest in our products—no cold calling. You’ll guide customers through a consultative sales process, qualify their needs, and confidently move them to the next step in their buying journey.

This role operates in a technology-driven, fast-paced environment and requires comfort working across multiple systems and screens simultaneously while maintaining a warm, professional, and empathetic phone presence.

What You’ll Do

• Engage with Customers: Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life

• Consultative Sales: Listen actively, ask strong questions, and guide customers through a structured sales process

• Educate & Inform: Provide clear, accurate information about our products, services, pricing, and project details using our proven communication approach.

• Appointment Setting: Communicate the value of in-home consultations and schedule appointments for our sales team.

• Meet Performance Goals: Achieve quality, productivity, and turnaround time expectations in a fast-paced call center environment.

What We’re Looking For

• Experience: 1+ year of experience in a call center, customer service, or inside sales role preferred.

• Flexibility: Ability to work non-traditional hours, including evenings and weekends.

• Communication Skills: Strong phone presence and the ability to connect with customers in a professional, friendly manner.

• Results Orientation: Motivated by goals, metrics, and outcomes

• Technology & Multitasking: Comfortable navigating CRM systems, scheduling tools, email, and internal applications across dual screens

Why You’ll Love Working Here

• Uncapped Bonus Potential: Your performance directly impacts your earnings.

• Comprehensive Benefits Package: Medical, dental, vision, and life insurance.

· Time Off: 20 Days Paid Time Off AND 8 Paid Company Holidays

· Retirement Plan: 401(k) with a company match that is immediately vested

• Work-Life Balance & Hybrid Work Environment: A supportive culture that values personal and professional well-being.

• Collaborative Environment: Work with a team that values cooperation, efficiency, and success.

Job Details

• Location: Bethlehem PA

• Type: Full-time

• Uncapped Bonus Potential

Salary: OTE $48k - $75k+ annually (hourly plus commission)

*Note, OTE stated is a combination of hourly pay plus commission

Why Work for Stiltz Homelifts

At Stiltz Homelifts, we’re not just selling homelifts— we’re empowering individuals to age in place, providing life-changing solutions that allow people to remain independent in their homes. Our products change lives by restoring access to the full home and providing peace of mind to families across the country.

As one of the fastest-growing companies in the Lehigh Valley, Stiltz offers meaningful career opportunities for driven, result-oriented professionals who want to make an impact while building a long-term career. With an established national partner network and expanding direct-to-consumer locations across the U.S., growth is a constant.