IT Support Specialist

Location: Bethlehem, PA (on-site)
Salary: OTE $40,000 - $50,000 Annually
Job Type: Permanent
Reports to: Head of Group IT

Be the go-to IT pro for our American and Canadian team ...

We make home elevators that help people stay in the homes they love. Behind every install is a team that relies on fast, friendly IT support. That's where you come in.

You'll own IT for our sites across the US and Canada, as the go-to person on the ground. You'll handle Tier 1 and Tier 2 support, keep our network and phones running, and make every new starter's first day smooth.

You'll also be a key part of our Group IT team in the UK, so you get real ownership with a global team behind you, also helping with helpdesk tickets and projects on both sides of the pond.

What you'll do:

• Handle Tier 1 and Tier 2 helpdesk and desktop support tickets, mainly through Freshservice

• Run Microsoft 365, SharePoint and Entra ID (Azure AD) admin, including new user setup

• Maintain the LAN, Wi-Fi and core infrastructure at our US and Canadian sites

• Support our VoIP phone system and company mobile devices through MDM (Intune)

• Own IT onboarding and offboarding, including training new starters on their equipment and systems

• Buy and set up IT equipment

• Work with software vendors and service providers to fix issues fast

• Write clear how-to guides and internal documentation

• Take on IT projects as the business grows

• Assist on Global IT Projects

Why you’ll love working here:

• Comprehensive Benefits Package: Medical, dental, vision, and life insurance.

• Time Off: 20 Days Paid Time Off AND 8 Paid Company Holidays

• Retirement Plan: 401(k) with a company match that is immediately vested.

• Collaborative Environment: Work with a team that values cooperation, efficiency, and success.

What you'll bring:

• 2+ years in IT support or a help desk role, or equivalent hands-on experience

• Hands-on experience with Windows 11 and macOS

• Microsoft 365 admin experience, including SharePoint and Entra ID (Azure AD)

• Working knowledge of networking basics (LAN, Wi-Fi, switches, firewalls) and PC hardware

• Experience supporting VoIP phones and mobile devices

• A solid grasp of endpoint security and good cyber hygiene

• Experience setting up new users and showing them the ropes

• Clear, patient communication with non-technical colleagues

• Confident in explaining simple to complex solutions at all levels across the business

Bonus points if you have experience of

• Intune or other MDM tools

• Freshservice, Freshdesk or a similar help desk platform

• Oracle NetSuite or another ERP system

• IP telephony or contact center platforms such as Contivio

• AI tools such as Claude and Copilot

• CompTIA (A+, Network+) or Microsoft certifications

Where you'll work

You'll be based on-site at our head office in Bethlehem, PA. Potential occasional travel to our other US sites and our office in Canada. We cover all travel costs.

Because the role may include trips to Canada, you'll need a valid passport or be able to get one before your first trip.

The job involves lifting and moving IT equipment up to 44 lbs, such as PCs, monitors and network equipment. We'll make reasonable accommodations to help qualified people do this role.

Why Work for Stiltz Homelifts:

At Stiltz Homelifts, we’re not just selling Homelifts, we’re empowering individuals to age in place, providing life-changing solutions that allow people to remain independent in their homes. Our products change lives by restoring access to the full home and providing peace of mind to families across the country.

As one of the fastest-growing companies in the Lehigh Valley, Stiltz offers meaningful career opportunities for driven, result-oriented professionals who want to make an impact while building a long-term career. With an established national partner network and expanding direct-to-consumer locations across the U.S., growth is a constant.